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Shijiazhuang
Headquarters / Office:
No. 122 Qilian Street, Yuhua District, Shijiazhuang, Hebei Province, China. 050035
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Frequently Asked Questions (FAQ)
Q1:What is the lead time for orders and shipping?
Typically, we complete cargo preparation and dispatch within 7 days of order confirmation. For our clients in Southeast Asia, the estimated time of arrival (ETA) at the destination port is generally within 2 weeks. For other regions, the transit time varies depending on the specific shipping route and distance.
Q2:What is your Minimum Order Quantity (MOQ) and packaging options?
We offer flexible ordering to support your business needs, with a standard MOQ of 1 metric ton. Our products are available in multiple professional packaging formats:
25 kg Jerry Cans
200 kg Drums
1000 kg IBC Totes (Tote Tanks)
Q3: What payment terms do you accept?
Our standard payment method is T/T (Telegraphic Transfer). However, to facilitate long-term cooperation and large-scale projects, we also accept Irrevocable L/C at Sight (Letter of Credit).
Q4: Which certifications and quality standards do your products meet?
Quality and compliance are our top priorities. Our facility and products are certified by:
HALAL (Issued by recognized Indonesian authorities)
Kosher Certification
ISO and CQM (Fangyuan) Integrated Management Systems Every batch undergoes strict inspection according to national standards. We provide a COA (Certificate of Analysis) with every shipment, ensuring full compliance with FCC (Food Chemicals Codex) and EU (E433/E435) regulatory requirements.
Q5:Do you offer different grades for Span and Tween series?
Yes. For our entire range, including Span 20/40/60/80 and Tween 20/40/60/80, we provide both Industrial Grade and Food Grade options. This allows our products to be effectively applied across diverse sectors, from food and beverage emulsification to textiles, cosmetics, and industrial coatings.
